Ticket notifications not working

[alliancesupport]

I'm able to send Admin Notifications and fetch mail, however neither the agents or the requester receive email notifications when a ticket has been submitted.

I have confirmed that my preferences include the correct queue and all notification options are checked. I don't see any entries in maillog when it should be sending these emails. Is there another place I'm supposed to be looking?

[wurzel]

Hi,

what is in the ticket history of the affected tickets?
anything like "agent note sent to xyz" ?


Florian

[alliancesupport]

Yes, I do see lines such as '"Ticket create notification" notification as sent to 'user' by "Email"'