Hi All,
I have the following situation:
User A creates a ticket.
User S (Support User) sends a callback of the ticket to User B.
User B answers the callback.
At the moment, User A can see the complete process of the ticket.
Is there a way to hide the emails which User B received and sent?
Best regards!
Ibot
Hide some messages?
Moderator: crythias
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reneeb
- Znuny guru
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- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
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Re: Hide some messages?
Send an email-internal to Person B.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Hide some messages?
I don't see that option. Can only select 'Answer'.
Do I need to activate it in the customizing?
Do I need to activate it in the customizing?
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Hide some messages?
Use "Email Outbound" in the ticket menu
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de