Update ITSMCore 5.0.14 to 5.0.15 Fail

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amka
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Update ITSMCore 5.0.14 to 5.0.15 Fail

Post by amka »

Using Free version 5s with only GeneralCatalog, ITSMCore and FAQ currently installed.
I first updated package GeneralCatalog 5.0.15 - and now want to update ITSMCore from 5.0.14 to 5.0.15
When I do that, ITSMCore say it require GeneralCatalog 5.0.15 - and as I have this version already, it should be fine - however, I end up with error message:
Sorry, can't install/upgrade package, because the framework version required by the package (5.0.x;Minimum Version 5.0.15;) does not match your Framework (5.0.14)!

Any Advice / Help ?
Will I loose anything if I uninstall the current installed GeneralCatalog 5.0.15 and let ITSMCore install it ?

Br
/Knud
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

Post by reneeb »

You need to upgrade OTRS first. Then you can upgrade ITSMCore
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amka
Znuny newbie
Posts: 7
Joined: 15 Dec 2016, 13:54
Znuny Version: 5.0.14
Real Name: Knud Andersen
Company: Scott/Tiger

Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

Post by amka »

That makes sense - but I did not do that on my test system and did not have any issues there. Of course, I have more packages on test system. And I actually think, my test system is/was 5.0.13 as this is the first packages I installed - later upgraded to 5.0.14 packages and then 5.0.15.

How do I see what version OTRS is running ? Cannot find it in the GUI - do I need my RedHat guy to do this ?

/Knud
root
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

Post by root »

You'll find it in the admin area => System Administration => Support data Collector.
There is a block Config Setting containing the Version
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Use a test system - always.

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Do you want to contribute or want to know where it goes ?
amka
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Posts: 7
Joined: 15 Dec 2016, 13:54
Znuny Version: 5.0.14
Real Name: Knud Andersen
Company: Scott/Tiger

Re: Update ITSMCore 5.0.14 to 5.0.15 Fail

Post by amka »

Thank you very much.
Issue solved.
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