Using Free version 5s with only GeneralCatalog, ITSMCore and FAQ currently installed.
I first updated package GeneralCatalog 5.0.15 - and now want to update ITSMCore from 5.0.14 to 5.0.15
When I do that, ITSMCore say it require GeneralCatalog 5.0.15 - and as I have this version already, it should be fine - however, I end up with error message:
Sorry, can't install/upgrade package, because the framework version required by the package (5.0.x;Minimum Version 5.0.15;) does not match your Framework (5.0.14)!
Any Advice / Help ?
Will I loose anything if I uninstall the current installed GeneralCatalog 5.0.15 and let ITSMCore install it ?
Br
/Knud
Update ITSMCore 5.0.14 to 5.0.15 Fail
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail
You need to upgrade OTRS first. Then you can upgrade ITSMCore
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail
That makes sense - but I did not do that on my test system and did not have any issues there. Of course, I have more packages on test system. And I actually think, my test system is/was 5.0.13 as this is the first packages I installed - later upgraded to 5.0.14 packages and then 5.0.15.
How do I see what version OTRS is running ? Cannot find it in the GUI - do I need my RedHat guy to do this ?
/Knud
How do I see what version OTRS is running ? Cannot find it in the GUI - do I need my RedHat guy to do this ?
/Knud
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail
You'll find it in the admin area => System Administration => Support data Collector.
There is a block Config Setting containing the Version
There is a block Config Setting containing the Version
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Update ITSMCore 5.0.14 to 5.0.15 Fail
Thank you very much.
Issue solved.
Issue solved.