CustomerID field is blank in Ticket infromation

danchitu86 · Post by **danchitu86** » 02 Feb 2017, 14:40

After upgrading to 5.0.16, CustomerID is blank in Ticket information frame. I have two OTRS instances, same issue.

Can you please advice?

RStraub · Post by **RStraub** » 02 Feb 2017, 15:10

Well... how was the ticket created? Does the ticket have a customeruser assigned which is valid in your backend?

danchitu86 · Post by **danchitu86** » 02 Feb 2017, 15:52

Our tickets are created via POP3 emails. In 5.0.13 (from which we have upgraded today) we could click on the customer ID in the right when zooming a ticket and see the full ticket history of that client in DB.

Customers are not created in the DB.

I am searching for a way to do this in 5.0.16.

Thank you!

danchitu86 · Post by **danchitu86** » 07 Feb 2017, 08:15

Guys, any ideas?

In OTRS demo available on otrs.com this field is also empty. How can my agents find fast all the tickets of one client?

wurzel · Post by **wurzel** » 07 Feb 2017, 09:51

Hi,

https://bugs.otrs.org/show_bug.cgi?id=12579

Florian

Znuny Open Source Ticketsystem

CustomerID field is blank in Ticket infromation

CustomerID field is blank in Ticket infromation

Re: CustomerID field is blank in Ticket infromation

Re: CustomerID field is blank in Ticket infromation

Re: CustomerID field is blank in Ticket infromation

Re: CustomerID field is blank in Ticket infromation