State is not updating after a customer email follow-up

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shanavas
Znuny newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
Znuny Version: 5.0.23
Real Name: Shanavas
Company: Akbartravels

State is not updating after a customer email follow-up

Post by shanavas »

Dear Team,

Kindly advise the step for State update after a customer email follow-up.

Still we are getting the new state
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wurzel
Znuny guru
Posts: 3280
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: State is not updating after a customer email follow-up

Post by wurzel »

Hi,

check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.

Flo
OTRS 2026 (Prod, Managed)
OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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