State is not updating after a customer email follow-up

Allgemein Fragen, deutsche News, Ankündigungen & Events zu Znuny
Forum rules
Locked
shanavas
Znuny newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
Znuny Version: 5.0.23
Real Name: Shanavas
Company: Akbartravels

State is not updating after a customer email follow-up

Post by shanavas »

Dear Team,

Kindly advise the step for State update after a customer email follow-up.

Still we are getting the new state
Top
wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: State is not updating after a customer email follow-up

Post by wurzel »

Hi,

check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Top
Locked

Return to “Allgemeines”