I have an unusual problem.
Problem: The same agent assigns the task 3 times to another agent - no info to whom.
I need to add a note to whom Ticket has been assigned in the subject or content when changing the Agent. How to do it?
Changes in variables do not give a result
Ticket::Frontend::AgentTicketOwner###Body, Ticket::Frontend::AgentTicketOwner###Note
OTRS Community version: 6.
Change Owner - add new owner to Article (subject or text)
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Change Owner - add new owner to Article (subject or text)
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Re: Change Owner - add new owner to Article (subject or text)
You could use a generic Agent triggered on "ownerUpdate".
Have you tried the OTRS Smarttags as variable?
Have you tried the OTRS Smarttags as variable?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Change Owner - add new owner to Article (subject or text)
Hi,
I suggest to train your agent(s) proper handling of the system.
- Roy
I suggest to train your agent(s) proper handling of the system.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Change Owner - add new owner to Article (subject or text)
Also, the recipient should have notification simply because he/she's been assigned the ticket.
Ticket Owner Update should trigger a notification.
Ticket Owner Update should trigger a notification.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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