Change Owner - add new owner to Article (subject or text)

[zerozone74]

I have an unusual problem.
Problem: The same agent assigns the task 3 times to another agent - no info to whom.
I need to add a note to whom Ticket has been assigned in the subject or content when changing the Agent. How to do it?

question_one.PNG

Changes in variables do not give a result
Ticket::Frontend::AgentTicketOwner###Body, Ticket::Frontend::AgentTicketOwner###Note
OTRS Community version: 6.

[RStraub]

You could use a generic Agent triggered on "ownerUpdate".

Have you tried the OTRS Smarttags as variable?

[root]

Hi,

I suggest to train your agent(s) proper handling of the system.

- Roy

[crythias]

Also, the recipient should have notification simply because he/she's been assigned the ticket.
Ticket Owner Update should trigger a notification.