Hello there,
After creation of ticket by lets say Customer1 is there any way to add a new customer like Customer2 by a Customer1?
Customer are authenticate via LDAP so the CustomerID by default is their email address.
Thanks for any answers.
Add another customer to ticket by primary customer
Moderator: crythias
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Re: Add another customer to ticket by primary customer
Hi,
It's one customer user and one customer per ticket.
- Roy
It's one customer user and one customer per ticket.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Add another customer to ticket by primary customer
Hi,
there are commercial addons for having multiple contacts/customers on the ticket, but a customer(user) can not set a second customer(user)
But Roy is also right.
Flo
there are commercial addons for having multiple contacts/customers on the ticket, but a customer(user) can not set a second customer(user)
But Roy is also right.
Flo
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OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Add another customer to ticket by primary customer
Thanks Guys for answers