Dynamic fields per customer

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cestrada
Znuny newbie
Posts: 2
Joined: 23 Apr 2020, 01:39
Znuny Version: OTRS 6
Real Name: Julio Estrada
Company: Sistemas Aplicativos S.A.

Dynamic fields per customer

Post by cestrada »

Hello everyone, I need help with Dynamic Fields.

I have a requirement to display a dynamic field in the new ticket template, but this dynamic field must be per customer.

For example:

customer 1 must have these dynamic fields -> field1, field10.
Customer 2 must have these dynamic fields -> field2, field3.

Thanks everyone for your help.

I have 0TRS 6 Community Edition.
root
Administrator
Posts: 4250
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Dynamic fields per customer

Post by root »

cestrada wrote: 23 Apr 2020, 16:50
I have a requirement to display a dynamic field in the new ticket template, but this dynamic field must be per customer.

For example:

customer 1 must have these dynamic fields -> field1, field10.
Customer 2 must have these dynamic fields -> field2, field3.
Hi,

This requirement is only possible if you start coding yourself if you're familiar with Javascript or commercial add-ons.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
cestrada
Znuny newbie
Posts: 2
Joined: 23 Apr 2020, 01:39
Znuny Version: OTRS 6
Real Name: Julio Estrada
Company: Sistemas Aplicativos S.A.

Re: Dynamic fields per customer

Post by cestrada »

root wrote: 23 Apr 2020, 18:23
cestrada wrote: 23 Apr 2020, 16:50
I have a requirement to display a dynamic field in the new ticket template, but this dynamic field must be per customer.

For example:

customer 1 must have these dynamic fields -> field1, field10.
Customer 2 must have these dynamic fields -> field2, field3.
Hi,

This requirement is only possible if you start coding yourself if you're familiar with Javascript or commercial add-ons.

- Roy
hi roy thanks for the reply.

I saw a plugin created by your company. But I understand that it is only available with the support service, can I buy it separately?.
I know javascript, how can I start development? Is there any documentation that explains how to get started?

Regards.
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