CC for new tickets from Portal

[miquelangeld]

Hi, I'm trying to add a CC to the tickets created by customers in their portal.

I created a dynamic field and added to the customer portal.

Then in the notifications I used this field to send a notification to the CC address.

But then the ticket doesn't include the cc address, so I can't reply all. The CC address only receive the first notification.

How can I allow to customers to add a CC to the ticket?.


Thanks in advance.

[root]

How can I allow to customers to add a CC to the ticket?.

Hi,

AFAIK this is only possible via custom development.

- Roy