Hello,
I previously upgraded OTRS from V2 to V5 and noticed that the screenshots and attachments attached to the emails are not present in the migrated tickets.
The Ticket :: StorageModule: articleStorageFS parameter is on the file server.
Do you have any ideas for this problem please?
Thank you in advance for your return,
Mehdi
Problem Attachments and screenshots.
Moderator: crythias
Re: Problem Attachments and screenshots.
Hi,
can be many things. Wrong restore, wrong migration, missing permissions.
You have to look in your logs.
Flo
can be many things. Wrong restore, wrong migration, missing permissions.
You have to look in your logs.
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
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OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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root
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Re: Problem Attachments and screenshots.
Hi,
What's the value of the SysConfig ArticleDir?
- Roy
What's the value of the SysConfig ArticleDir?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?