Prefix Subject with Postmaster Filter

[gob]

Hi
I want to add a prefix to the Subject line of an incoming email on a specific queue.
I have managed to add the prefix by setting X-OTRS-Title and the prefix appears but I cannot get it to be followed by the original subject.
Through my research I have tried the following:
[***] - adds the "To:" email address after the prefix

Anything else just repeats the text set in the filter such as:
[Subject] - just adds "[Subject]
[<OTRS_CUSTOMER_SUBJECT[30]>]

Any suggestions?

[root]

Hi,

You need to grab the subject in the filter section:
Search header field Subject for value (.+)
and use this in the set header section.

X-OTRS-Title => PREFIX [***]

- Roy

[gob]

I'm afraid that didn't work Roy

The settings I have are:

Search Header Fields:

Code: Select all

Subject  >>  (.+)
To  >>  EMAILADDRESS:example@domain.com 

Set Email Headers

Code: Select all

X-OTRS-Queue  >>  Queue 1
Z-OTRS-Title  >>  URGENT [***}

This however gives the following Title / Subject after processing the ticket with the postmaster filter:

Code: Select all

URGENT example@domain.com

So it seems that [***] is pulling in the TO: email address instead of the Subject.

[root]

Hi,

Looks like there is already a matching group, then you should use named matches. There is a description how to use them at the left side when you edit the PostMaster Filter.

- Roy