ITSM 2.0.3 installation

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ks0524
Znuny newbie
Posts: 2
Joined: 25 Jun 2010, 13:24
Znuny Version: 2.4.7

ITSM 2.0.3 installation

Post by ks0524 »

Hi,
I try to install ITSM 2.0.3 (fresh Ubuntu 10 server).
When try to install "ITSMChange", i received error:
Can't locate object method "EventHandlerInit" via package "Kernel::System::ITSMChange::ITSMCondition" at /usr/share/otrs//Kernel/System/ITSMChange/ITSMCondition.pm line 112.

I found that there are problem with EventHandlerInit export from Kernel/System/Eventhandler.pm
As a workaround, I can replace at line 112 "EventHandlerInit" to "Kernel::System::Eventhandler::EventHandlerInit", but there are many modules on ITSMChange with similar problem.
Maybe some changes within Kernel/System/Eventhandler.pm could generaly resolved problem, but my knowledge of Perl is not enough to do it.
Could anyone help?
janeniedereen
Znuny newbie
Posts: 1
Joined: 14 Jul 2010, 00:06
Znuny Version: 2.4.7

Re: ITSM 2.0.3 installation

Post by janeniedereen »

Same issue over here on Debian squeeze
Hazet
Znuny wizard
Posts: 383
Joined: 19 Feb 2009, 12:05
Znuny Version: 5.0.9
Real Name: Harald Zahn
Company: Klinikum Augsburg
Location: Augsburg

Re: ITSM 2.0.3 installation

Post by Hazet »

Have a look here:
http://bugs.otrs.org/show_bug.cgi?id=5564

and add a comment here.
Worked for me up until now.
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5
ks0524
Znuny newbie
Posts: 2
Joined: 25 Jun 2010, 13:24
Znuny Version: 2.4.7

Re: ITSM 2.0.3 installation

Post by ks0524 »

Running: bin/otrs.RebuildConfig.pl solve problem, but apache (or whole server) restart is required after installation (dont care for first error after installation).
Probably caching of perl modules by apache is source of problem.
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