PostMaster Filter question

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ptay
Znuny newbie
Posts: 85
Joined: 13 Jul 2010, 18:55
Znuny Version: 5.0.10

PostMaster Filter question

Post by ptay »

I have 4 queues each assigned an e-mail address. I download e-mail using POP3 and each queue populates with each e-mail address.

I am now trying to set Priority of incoming e-mails using PostMaster Filters.

I set up one filter with parameters below and now I can't get any e-mail in my queues. I can tell that POP3 is connecting and downloading the e-mail but can't find e-mail in OTRS. Any help is appreciated.

Filtername: High Priority
Stop after match: Yes
Match: Header 1: Subject Value: PriorityHigh
Set: Header 1: X-OTRS-Priority Value: 4

This seems like a simple rule yet it's not working.
Thanks,
Paul
Test:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: PostMaster Filter question

Post by jojo »

Header should be "4 high"
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ptay
Znuny newbie
Posts: 85
Joined: 13 Jul 2010, 18:55
Znuny Version: 5.0.10

Re: PostMaster Filter question

Post by ptay »

Works great now, thanks for the correction. :)
Test:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
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