Using OTRS for bulk patching of config items [hardware]

[icm3012]

Hi

Is it possible either with OTRS or a plug in to be able to select multiple config items to have software patcxhes applied via a work order with minimal user intervention.

for example

26 hardware units requireing a patch for a bugfix, these units are all listed in OTRS using the configitems function. They are also individually linked to the software version and patch versions. ALl require an update patch and I want to create a work order under a change request as these are all customer units under a support contract. I want to select a new patch version and get it applied to alll units listed.

Any thoughts or help would be appreciated.


regards

Ian

[Wolfgangf]

you could use the Export/Import module for this

[icm3012]

Thanks for your advice, but I think I didn't explain myself fully. What I want to do is to force a download to the 'selected' hardware and automatically install the patches linked to that peice of hardware. This would be fantastic as I am really talking of potentiallly hundreds of units to be patched in a single instance. Otherwise it will have to be a workorder and for a user to logon remotely to upgrade and then update the workorder for each hardware unit.

Ian