SOLVED missing icons at top of dashboard

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rjcunningham
Znuny newbie
Posts: 16
Joined: 21 Nov 2010, 22:12
Znuny Version: 3.0.0

SOLVED missing icons at top of dashboard

Post by rjcunningham »

I"m completly new to this, sorry if this is one of those "dumb" questions

I am missing the icons at the top of the dashboard that show the numbers of tickets, etc and allow you to click on that to get direct access

Any suggestions ?

**Updated
I think I fig. it out...once i started putting tickets in I got the "locked" icon and the number 1 at the top of the screen. I also found the "assignments
and "ticket watcher' sections, which I probably where the other icons I am see in the admin manual are coming from.
I do have another ? but I will psot that in a seperate post


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OTRS 3.0.2
Last edited by rjcunningham on 22 Nov 2010, 16:41, edited 2 times in total.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: missing icons at top of dashboard

Post by jojo »

please fill your signature with OTRS Version, OS etc. and attach a screenshot to your post indicating what you are missing
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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speiderlars
Znuny newbie
Posts: 1
Joined: 29 Nov 2010, 18:42
Znuny Version: 3.0.2

Re: SOLVED missing icons at top of dashboard

Post by speiderlars »

Hello on the new OTRS (3.x) the Icons in the NavBar Default off...

Go to:

Admin > SysConfig > Group Ticket > Frontend::Agent::ToolBarModule

Now you Can Activate:

Frontend::ToolBarModule###410-Ticket::AgentTicketEmail
Frontend::ToolBarModule###400-Ticket::AgentTicketPhone
Frontend::ToolBarModule###410-Ticket::AgentTicketQueue
Frontend::ToolBarModule###410-Ticket::AgentTicketStatus
Frontend::ToolBarModule###410-Ticket::AgentTicketEscalation
Frontend::ToolBarModule###1-Ticket::TicketSearchProfile
Frontend::ToolBarModule###1-Ticket::TicketSearchFulltext

Best Regards
Speiderlars
OTRS 3.0.2
Debian Linux
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