Report - Number of tickets moved in other queue

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georgelazar
Znuny newbie
Posts: 20
Joined: 12 Oct 2010, 15:44
Znuny Version: 3.0.5

Report - Number of tickets moved in other queue

Post by georgelazar »

Hi,

I'm trying to create a monthly report with the number of the tickets moved into a specific queue per each day.
A standard report with the number of new/open tickets in that queue is not an option (I will not have the values I need)

Any advise?

Thanks!
OTRS 3.0.5 on Gentoo Linux, LDAP authentication for users and customers.
georgelazar
Znuny newbie
Posts: 20
Joined: 12 Oct 2010, 15:44
Znuny Version: 3.0.5

Re: Report - Number of tickets moved in other queue

Post by georgelazar »

Anybody?
Please, I really need this type or report.

Thanks!
OTRS 3.0.5 on Gentoo Linux, LDAP authentication for users and customers.
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Report - Number of tickets moved in other queue

Post by jojo »

you could try it via SQL...

If you need it, you can order a custom report from xxx
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"Testing": ((OTRS Community Edition)) and git Master

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georgelazar
Znuny newbie
Posts: 20
Joined: 12 Oct 2010, 15:44
Znuny Version: 3.0.5

Re: Report - Number of tickets moved in other queue

Post by georgelazar »

Hi Jojo,

Thanks for recomandation.


George
OTRS 3.0.5 on Gentoo Linux, LDAP authentication for users and customers.
tolga
Znuny newbie
Posts: 1
Joined: 20 Oct 2010, 13:59
Znuny Version: 3.0.9
Real Name: Tolga Coban
Company: ETH Zürich

Re: Report - Number of tickets moved in other queue

Post by tolga »

Did you got a solution?
OTRS: 2.4.x, OTRS::ITSM 2.1
OS: Ubuntu, Debian
WEB: Apache2, MySQL 5
georgelazar
Znuny newbie
Posts: 20
Joined: 12 Oct 2010, 15:44
Znuny Version: 3.0.5

Re: Report - Number of tickets moved in other queue

Post by georgelazar »

Well.. no :(
I have abandoned the idea for a while but if you find a solution in the mean time, please share it!
Thanks.
OTRS 3.0.5 on Gentoo Linux, LDAP authentication for users and customers.
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