In the admin documentation for OTRS 3, as with previous versions, it says to enable procmail, you have to make a copy of /opt/otrs/.procmail.dist as /opt/otrs/.procmail; however, I notice that in a vanilla 3.0.4 installation, the latter file is already created and is an exact copy of the ".dist" version. Similarly, there's a .fetchmailrc and a .maildist in there as well. Does this mean these files (and the uncommented example rules therein) are active by default?
EDIT: ok, maybe not fetchmail, as this is commented out in the default crontab for the otrs user.
procmailrc file present in default install
Moderator: crythias
procmailrc file present in default install
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: procmailrc file present in default install
the .procmailrc file is reasonably passive unless procmail is installed on your system. It won't take affect if procmail isn't parsing email going straight to the otrs user.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: procmailrc file present in default install
Ah, that's the bit I was forgetting - the alias from root to the otrs user. I was worried that this would be a problem for systems where Postfix was already using procmail, but unless the alias is also set up, the ~otrs/.procmail file is still benign.crythias wrote:the .procmailrc file is reasonably passive unless procmail is installed on your system. It won't take affect if procmail isn't parsing email going straight to the otrs user.
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.