procmailrc file present in default install

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Mothra
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procmailrc file present in default install

Post by Mothra »

In the admin documentation for OTRS 3, as with previous versions, it says to enable procmail, you have to make a copy of /opt/otrs/.procmail.dist as /opt/otrs/.procmail; however, I notice that in a vanilla 3.0.4 installation, the latter file is already created and is an exact copy of the ".dist" version. Similarly, there's a .fetchmailrc and a .maildist in there as well. Does this mean these files (and the uncommented example rules therein) are active by default?

EDIT: ok, maybe not fetchmail, as this is commented out in the default crontab for the otrs user.
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
crythias
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Re: procmailrc file present in default install

Post by crythias »

the .procmailrc file is reasonably passive unless procmail is installed on your system. It won't take affect if procmail isn't parsing email going straight to the otrs user.
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Mothra
Znuny expert
Posts: 189
Joined: 26 Oct 2010, 15:04
Znuny Version: 3.2.11

Re: procmailrc file present in default install

Post by Mothra »

crythias wrote:the .procmailrc file is reasonably passive unless procmail is installed on your system. It won't take affect if procmail isn't parsing email going straight to the otrs user.
Ah, that's the bit I was forgetting - the alias from root to the otrs user. I was worried that this would be a problem for systems where Postfix was already using procmail, but unless the alias is also set up, the ~otrs/.procmail file is still benign.
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
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