Hi,
I would like my OTRS to send an automatic mail to whoever (a few defined e-mail addresses) everyday at a given time.
The content of this mail must be the list of all tickets in state "new".
I don't know how to proceed. Is it possible?
I'm thinking of notification, statistics, GenericAgent... maybe a clever combination of the 3?
Please help.
Regards,
HervE
[SOLVED] Automatic mail listing new tickets
Moderator: crythias
[SOLVED] Automatic mail listing new tickets
Last edited by HervE on 08 Jan 2011, 01:05, edited 1 time in total.
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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crythias
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Re: Automatic mail listing new tickets
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Re: Automatic mail listing new tickets
It works perfectly! Many thanks.
HervE
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30