confirmation of installed packages & ticket question

[mritorto]

how do i confirm the installations of packages such as incident problem management, change management& service level management.

I don't see the any icons for it in the admin area

unless they go by a different name see below

[ Responses ]
[ Responses <-> Queue ]
[ Auto Responses ]
[ Auto Responses <-> Queue ]
[ Attachments ]
[ Attachments <-> Responses ]
[ Salutation ]
[ Signature ]
[ Email Addresses ]
[ Notification ]
[ Notification (Event) ]
[ Notification (ITSM Change Management) ]
[ General Catalog ]
[ Criticality <-> Impact <-> Priority ]
[ Category <-> Impact <-> Priority ]
[ State Machine ]
[ Config Item ]
[ Type ]
[ Status ]
[ Priority ]
[ Service ]
[ SLA ]
[ S/MIME ]
[ PGP ]


also when you open a ticket how do you get the different fields populated see below

Type: - Incident Incident::Disaster Incident::ServiceRequest Problem Problem::KnownError Problem::PendingRfC RfC default
From:

Customer Info:

none

To: - Junk Misc Postmaster Raw
Service: -
SLA: -
Owner: - [ All ]
Subject:
Options: [ Customer ]
Text:

[jojo]

please fill your signature with OTRS Version, Modules and OS.

You should also read the ITSM Admin Book (doc.otrs.org)

[mritorto]

I am using otrs 2.4 & ITSM 2.0.3

[jojo]

so wahts your issue? the packages are installed. For further information please read ITSM Admin Book first.

[mritorto]

I installed the packages. I just want to confirm that the installation went well.


I dont see the fields within a ticket populating


such as service,sla & type