Dear all,
I have done the necessary setup, as per the documentation, on allowing our Ms Exchange Server 2007 to forward mails for the OTRS system.
Any ideas on how to go about this?
Thanks in advance.
Regards,
Davis Onsakia
SMTP. mail setup for Exchange 2007
Moderator: crythias
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mautidavis
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SMTP. mail setup for Exchange 2007
Using OTRS 3.0.4 runnning on MySQL DBMS
on Windows XP - as the server environment
Regards,
Davis Onsakia
on Windows XP - as the server environment
Regards,
Davis Onsakia
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Andre Bauer
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Re: SMTP. mail setup for Exchange 2007
wrong forum!
moved!
moved!
Prod: Ubuntu Server 16.04 / Zammad 1.2
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
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crythias
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Re: SMTP. mail setup for Exchange 2007
What exactly do you mean forward emails?
You're going to pop3 or IMAP the Exchange box email for OTRS, which removes all emails.
You're going to pop3 or IMAP the Exchange box email for OTRS, which removes all emails.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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mautidavis
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Re: SMTP. mail setup for Exchange 2007
Dear crythias ,
What I mean by forward is that OTRS sends mails through Ms Exchange 2007 to users or administrators. This is not happening either when I create a ticket or close a ticket.
Please help.
Regards,
Davis M Onsakia
What I mean by forward is that OTRS sends mails through Ms Exchange 2007 to users or administrators. This is not happening either when I create a ticket or close a ticket.
Please help.
Regards,
Davis M Onsakia
Using OTRS 3.0.4 runnning on MySQL DBMS
on Windows XP - as the server environment
Regards,
Davis Onsakia
on Windows XP - as the server environment
Regards,
Davis Onsakia
Re: SMTP. mail setup for Exchange 2007
How did you create the ticket? If it was via the "Phone Ticket" method, then this does not send out an email.mautidavis wrote:Dear crythias ,
What I mean by forward is that OTRS sends mails through Ms Exchange 2007 to users or administrators. This is not happening either when I create a ticket or close a ticket.
Please help.
Regards,
Davis M Onsakia
How did you close the ticket? If it was via the "close" link, then this just adds a note to the ticket, it does not send an email.
Have a look at the article list in those tickets you're having problems with, look at the "type" column - are any of the articles system-email or agent-email?
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.