Custom Variables

Moderator: crythias

Locked
SLESSARD
Znuny advanced
Posts: 119
Joined: 12 Jan 2011, 22:35
Znuny Version: 4.x.x.x.x
Company: Self-Employed

Custom Variables

Post by SLESSARD »

I'd like to push some values in different FreeText Fields therefore by creating a variable XYZ_SUBJECT and being able to use it when needed would be created. I'm confident this is feasible and just not sure how within OTRS (config.pm?)

For example by adding Ticket::Frontend::AgentTicketAddtlITSMField###Subject: $Env{"Time"}
The following would appear 2011-02-16 12:52:25 under ITSM / note Subject

Is there a list somewhere that list every single variables ?
How can I define my own?

Thanks,
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Locked