I'd like to push some values in different FreeText Fields therefore by creating a variable XYZ_SUBJECT and being able to use it when needed would be created. I'm confident this is feasible and just not sure how within OTRS (config.pm?)
For example by adding Ticket::Frontend::AgentTicketAddtlITSMField###Subject: $Env{"Time"}
The following would appear 2011-02-16 12:52:25 under ITSM / note Subject
Is there a list somewhere that list every single variables ?
How can I define my own?
Thanks,
Custom Variables
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- Znuny advanced
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Custom Variables
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)