Response email format

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lupisa
Znuny newbie
Posts: 23
Joined: 15 Feb 2011, 14:15
Znuny Version: 2.4.9

Response email format

Post by lupisa »

Hi,
I am encountering a problem with the response email format.

I have created several responses and when I use them, the email received is including the question of the client BEFORE my response message.

Is there a way where I can change the format and the response email will include:
- salutation
- my response message
- client's question
- signature
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Response email format

Post by ferrosti »

Check your
Ticket::Frontend::ResponseFormat
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lupisa
Znuny newbie
Posts: 23
Joined: 15 Feb 2011, 14:15
Znuny Version: 2.4.9

Re: Response email format

Post by lupisa »

Can you please elaborate more on your answer?

Thanking you in advance for your help.
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Response email format

Post by jojo »

Go to Sysconfig and search for Ticket::Frontend::ResponseFormat
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lupisa
Znuny newbie
Posts: 23
Joined: 15 Feb 2011, 14:15
Znuny Version: 2.4.9

Re: Response email format

Post by lupisa »

Thanks alot.
I managed to solve the problem :)
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