Hi all,
Since our OTRS 3.0.5 upgrade, we can no longer close a ticket. When we submit a successfully close task, we got a blank screen and stay there. If I close this blank screen, I come back to the ticket page. Do a refresh. I can see my close task but ticket stat still to new.
Regards,
Steve
Can no longer close a ticket
Moderator: crythias
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PortesLemieux
- Znuny newbie
- Posts: 2
- Joined: 17 Jan 2011, 18:56
- Znuny Version: 3.0.4
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Can no longer close a ticket
I tried that in my testing environment. No problems here.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
-
PortesLemieux
- Znuny newbie
- Posts: 2
- Joined: 17 Jan 2011, 18:56
- Znuny Version: 3.0.4
Re: Can no longer close a ticket
Hi,
The problem only happen after my database restore. OTRS 3.0.5 works well after a plain installation.
I attached a print screen of the result.
I use OTRS 3.0.5 on Windows 2003 Server
Steve
The problem only happen after my database restore. OTRS 3.0.5 works well after a plain installation.
I attached a print screen of the result.
I use OTRS 3.0.5 on Windows 2003 Server
Steve
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Can no longer close a ticket
Did you upgrade your OTRS and restore your DB from an old installation?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: Can no longer close a ticket
I am having the same issue with certain tickets where the state will not goto closed. I did complete an upgrade to 3.05 recently and then restored my database from a previous version of 3.X