The install we have has a default pending time set to one day.
is it possible to change this default and if so where?
[Resolved] Default pending time
Moderator: crythias
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robpinnington
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[Resolved] Default pending time
Last edited by robpinnington on 31 Mar 2011, 14:58, edited 1 time in total.
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crythias
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Re: Default pending time
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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robpinnington
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Re: Default pending time
crythias
thanks for your quick response. I assume this config item Ticket:froontend:pendindifftime applies to all tickets?
is there a way to have different times per ticket type or service?
thanks for your quick response. I assume this config item Ticket:froontend:pendindifftime applies to all tickets?
is there a way to have different times per ticket type or service?
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crythias
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Re: Default pending time
It's a default. Choose pending time different per ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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