How to print FreeText or additional info with Change Search

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

How to print FreeText or additional info with Change Search

Post by StefanoBoccanera »

Hi

i'm working since two days to find how to output ITSM Change FreeText (but really also Change Description and Justification) when I select Changes with the Search function. I just tried to configure option into Frontend::Agent::ViewChangeSearch but I can't see any changes selecting Print or Normal output.
Also I 'd like to know how configure Change's field Description or Justification as printable field when I run the Search function.
It's very important for me solve this problem, because in my organization would be valuable to produce a report for the weekly Change Review meeting.
Valuable information would be Change Description and a pair of Free Text.

I also tried to analyze the code but I'm very newbie in Perl, so I have some difficult to identify where and how change the code.

best regards

stefano boccanera
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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