Hi
i'm working since two days to find how to output ITSM Change FreeText (but really also Change Description and Justification) when I select Changes with the Search function. I just tried to configure option into Frontend::Agent::ViewChangeSearch but I can't see any changes selecting Print or Normal output.
Also I 'd like to know how configure Change's field Description or Justification as printable field when I run the Search function.
It's very important for me solve this problem, because in my organization would be valuable to produce a report for the weekly Change Review meeting.
Valuable information would be Change Description and a pair of Free Text.
I also tried to analyze the code but I'm very newbie in Perl, so I have some difficult to identify where and how change the code.
best regards
stefano boccanera
How to print FreeText or additional info with Change Search
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
How to print FreeText or additional info with Change Search
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres