FAQ module

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hermelin
Znuny newbie
Posts: 13
Joined: 15 Mar 2011, 11:54
Znuny Version: 3.0.5

FAQ module

Post by hermelin »

Hi all,
is faq module part of the standard installation, or does that need to be installed separately? If so, where can I obtain it?
I was looking on relevant articles in OTRS documentation, but it didn't shed much light on the matter.
Will be grateful for any response.
Thanks
Jaromir
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: FAQ module

Post by jojo »

just install it via Package Manager in Admin Frontend
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
hermelin
Znuny newbie
Posts: 13
Joined: 15 Mar 2011, 11:54
Znuny Version: 3.0.5

Re: FAQ module

Post by hermelin »

Got it, thanks jojo
tmulcahy
Znuny newbie
Posts: 2
Joined: 31 Mar 2011, 00:41
Znuny Version: 2.4.7

Re: FAQ module

Post by tmulcahy »

I used the Package Manager to install the FAQ module: but it was incomplete.

The following files are listed as missing:

var/httpd/htdocs/js/yui-image-uploader-faq.js
var/packagesetup/FAQ.pm
doc/en/FAQ.pdf
doc/de/FAQ.pdf

Where can I find these files? I have searched the rest of OS and can't find them.

Any ideas?

Thank you,

Tom Mulcahy
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: FAQ module

Post by jojo »

run the SetPermissions Script and reinstall the FAQ via package manager
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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