Send a mail to customers

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HervE
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Send a mail to customers

Post by HervE »

Hello,

Is there a way to send a mail to some customers? (This must be a one-shot message (not a ticket), just like the "Admin Notification" sends a mail to users.)

Best regards,
HervE
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crythias
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Re: Send a mail to customers

Post by crythias »

Generally speaking, no. OTRS isn't an MTA. You could theoretically set up a group and a Notification (Event) to do it in 3.x, but OTRS isn't a mailing program.
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HervE
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Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: Send a mail to customers

Post by HervE »

Of course it is not.

I just wanted to, occasionally, take advantage of having all customer email addresses in database to send a mass message like, for instance, "We are pleased to announce you we are now using OTRS. Please don't remove the ticket number in your mails." :)

HervE
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jojo
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Re: Send a mail to customers

Post by jojo »

just put the text to the auto response or signature of the OTRS Mails..
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