How show the customer's CI in ticket zoom view

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mshi
Znuny newbie
Posts: 66
Joined: 08 Mar 2011, 11:10
Znuny Version: 3.0

How show the customer's CI in ticket zoom view

Post by mshi »

Hi,

The agent added a computer type CI in CMDB module and this CI was assigned to an customer as Owner.

Then the customer registered a new ticket.

After the agent opened this ticket, how he can see this CI information in the tickect zoom view?

Thanks in Advance.

Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
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