Sender addres of Auto Response emails

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nicron
Znuny newbie
Posts: 1
Joined: 07 Apr 2011, 15:44
Znuny Version: 3.0.6
Real Name: Max Lindqvist
Company: AceIQ AB

Sender addres of Auto Response emails

Post by nicron »

Hi all!
We have set up a OTRS 3.0.6 installation witch works fine exept from one thing.
We are sending auto replys when a new ticket is created but when looking in the mailserver log files, the "from=" address is set to "from=<>" witch makes o lot of receiving mail servers to reject the message due to failed SPN. ( 550 #5.1.0 Rejected by bounce verification. (in reply to RCPT TO command))

Sending "normal" replies works just fine.

Can i set this "from" address anywhere or can i alter som file to allways set the "from=<>" value to a static address?

regards
/Max
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Sender addres of Auto Response emails

Post by jojo »

ye in Core::Sendmail (Envelope From) in Sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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