duplicate tickets different queue
Moderator: crythias
duplicate tickets different queue
I have 2 queues. Some customers send an email to both of them (from: email queue A;cc: email queue B). and otrs makes 2 new tickets: 1 in queue A en 1 in queue B. How can I filter incoming email so otrs only makes 1 ticket in queue A or B?
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: duplicate tickets different queue
I´d globally filter on CC and ignore these mails.
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems