Default ticket next state

[aqueelahmed]

Dear All,

I am trying to change default next state of the ticket while replying. when i change in sysconfig to "close" it is again going back automatically to "open". i want to set it to default "close". please help.

Thanks
Aqueel Ahmed

[aqueelahmed]

about state i am chaning in Ticket::Frontend::AgentTicketCompose###StateDefault but reverting back again to open

[crythias]

http://forums.otrs.org/viewtopic.php?f=61&t=5392

[aqueelahmed]

Dear crythias,

when i change to close from open state,after submitting it retrun back to open. this is for compose ticket next state.

Thanks

[crythias]

what does System Log say with regard to that? Automatically opening again seems to imply a notification (event) or some other response (like out of office) immediately comes from the customer, opening the ticket.