HI,
I work on setting up a demo for my company of OTRS, I was wondering if there was away could have set of queues options for the customer and a different set for the agents. Like i dont want a customer to be able to send the ticket straight to tier 3 support, but if our agent at tier one can't handle it then they could sent it up.
thanks for any help
Alynch
Queues for Customers [SOLVED]
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alynch86
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Queues for Customers [SOLVED]
Last edited by alynch86 on 26 Apr 2011, 14:55, edited 1 time in total.
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crythias
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Re: Queues for Customers
Yes, you can show what queues are available to a customer... http://wiki.otrs.org/index.php?title=Qu ... ldid=12052
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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