Dear Sir/Madam,
I think it's common for a customer to send email to other people (supervisors) while he open a new ticket.
Is there any way to achieve this?
Regards,
Rick
[OTRS 2.4.9] email notification when open new tickets
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crythias
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Re: [OTRS 2.4.9] email notification when open new tickets
from the web interface? No. From email? he can always cc his supervisor. It *might* be possible to use a Notification Event but no promises on how tedious that might end up being.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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