Cannot send reply email from windows

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gethelpnow
Znuny newbie
Posts: 2
Joined: 28 Apr 2011, 13:13
Znuny Version: 3.0.7

Cannot send reply email from windows

Post by gethelpnow »

Hi,

I am trying to reply a ticket. My otrs installation is on windows xp. This is the error after clicking submit on Reply Ticket window:

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Apr 28 09:20:50 2011 Message: Impossible to send message to: myemail <myemail@gmail.com> . Traceback (1928): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketCompose::Run (v1.124.2.3) Line: 525 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
thomkortekaas
Znuny newbie
Posts: 61
Joined: 17 Dec 2010, 13:22
Znuny Version: 3.0

Re: Cannot send reply email from windows

Post by thomkortekaas »

What does your log say?

Have you configured your e-mail settings, especially the SMTP settings?
OTRS 3.0.7 with MySQL on Windows server 2003 r2 server with AD integration for customers.
gethelpnow
Znuny newbie
Posts: 2
Joined: 28 Apr 2011, 13:13
Znuny Version: 3.0.7

Re: Cannot send reply email from windows

Post by gethelpnow »

Where can I see the log file?

Yes I was able to send an email right after installation. After that, above error occurs.
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