move ticket to another queue automatically

[enay]

Hi there,

Can someone please help me with moving a ticket that comes from a certain user from queue A and automatically move to queue B?
Is this possible?

[crythias]

Yes, either via generic agent or postmasterfilter.

[enay]

Thank you, Crythias.

I will give that a try.

[enay]

Hi Crythias,

Is there a way to have a condition on a ticket that belong to a certain company/department go to queue A or queue B?

Thanks.

[Wolfgangf]

With Postmaster filters, you can setup filter on "from" address for example

[enay]

Thanks wolfganf,

the email domain is the same i.e user1@x.com and user2@x.com. I need to able to filter on other fields and not email i.e depart or customerid etc.