OTRS can auto close ticket?

[oscar]

Can I know OTRS possible to auto close ticket ? I had set the generic Agent , but it not work , isn't still got another way to set the auto close ticket? If can , how ?



thank for your opinion

[ferrosti]

You can either set the ticket to state 'pending auto close' or add a generic agent as you did.
Can you give more information on what you did with your GA, since I do this a lot (close tickets from GA, like system messages after a couple of days).

Is your crontab up and running?

Please fill your signature!

[oscar]

Thank for reply

Ya , my crontab is keep running, but why I cannot auto close the ticket ? I think my setting was incorrect

jobsetting I set every 10 minute

ticket filter I just click one queue

ticket action in setnewstate I had set close successful

then submit


but why the queue was did not auto close ?

[ferrosti]

To run it every ten minutes you need to select all values in this box, since this is realted to its time in hours, not an interval.
Also make sure that your crontab is filled correctly to run your generic agent (DB) every ten minutes.
Make sure this job is set to 'valid'! What happens in case you run it manually?

[oscar]

Take a look what I had set in GA and what is the problem?

2.png

3.png

4.png

[oscar]

the 1st image

1.png

[oscar]

Can everyone help me ?

I had test everything and i check the crontab is no problem, but the ticket still cannot auto close ? I really dont isn't my setting is wrong, can everyone teach me how to set the setting in Generic Agent regrading of auto close ticket



thank you for your information

[jojo]

Please read the red information in your last screenshot and follow the instructions!

[oscar]

thank for your information


I forgot to fill the hour and days, but now I had fill the minute ,hour and days already , but the auto close still the same does not work ? why ?


I check my crontab is no problem

[ferrosti]

When saving the GenericAgent, what does it tell you how many tickets are affected?

[oscar]

is 0 edit and 0 run , but inside the queue already got 6 tickets

my queue name is Servermail which is in my screenshot had show it



thank for your information

[crythias]

You may have missed the part where you were told to choose *every* minute choice. Think about it. Why is there a 50? It means 50 minutes after the hour.

[ferrosti]

In your case there are 6 tickets in this queue, but none selected for closing. Your ticket search just does not find these tickets using yout search options.

1. Unselect priorities, since you select all of them.
2. Is 'dahlia' really the OWNER of these tickets? Remove this for a test and retry.
3. Remove 'ticket lock' from search, since you select all of them.

Set Ticket:
1. It does not make sense to set tickets to another priority when closing.
2. Why do you set the same queue as new queue? Does not make sense, either.
3. It would make sense to unlock tickets, when closed in some environments.

[oscar]

thank guy , I had solve my problem

the reason is because the 'dahlia' not the owner of the 'Servermail' queue, so I remove it already, now it will auto close ticket within every 10 minute.


thank for your guy keep helping me, appreciate it