Why ticketfreetext is cut at ticket info box?

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tomekliw
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Posts: 32
Joined: 02 Dec 2010, 11:17
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Location: Poland

Why ticketfreetext is cut at ticket info box?

Post by tomekliw »

sometimes ticketfreetext entered by customer is cut and look in ticket info box like this: blah blah bl[...]
is there an option to extend this?

thanks in advane.

tejotel
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
crythias
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Re: Why ticketfreetext is cut at ticket info box?

Post by crythias »

Yes. it's part of the number after the entry in the .dtl, but tell us which screen you're looking at so we can tell you where to fix.
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tomekliw
Znuny newbie
Posts: 32
Joined: 02 Dec 2010, 11:17
Znuny Version: 3
Location: Poland

Re: Why ticketfreetext is cut at ticket info box?

Post by tomekliw »

I need longer entry in Agentticketzoom.dtl but what I need to change is in:

Code: Select all

 <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Ticket Information"}</h2>
                </div>
                <div class="Content">
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
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