I have installed a few packages via the admin panel and after a few tweaks I realized that my packages have errors
Is this a simple error meaning that the original package was altered ?? (we made very minor changes to the code) or does it mean something else?? Everything seems to be working fine except Notification issue that I am describing in the following post
http://forums.otrs.org/viewtopic.php?f=61&t=9974
http://forums.otrs.org/viewtopic.php?f=53&t=9989
Any idea??
Package Manager errors [SOLVED]
Moderator: crythias
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- Znuny advanced
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Package Manager errors [SOLVED]
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Last edited by SLESSARD on 15 Jun 2011, 20:15, edited 1 time in total.
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Re: Package Manager errors
If you change coe from files belonging to a package you''ll get this error as you "destroyed" the package
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Re: Package Manager errors
Ok so in this case it's a normal error as I did change code intentionally
If I reinstall packages it will overwrite my changes correct??
If I reinstall packages it will overwrite my changes correct??
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Re: Package Manager errors
yes
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Package Manager errors
Hi!
After editing files - AgentTicketZoom.dtl and CustomerTicketZoom.dtl to change the display of some tickets attributes - i have a message - ITSMIncidentProblemManagement 3.0.3 - Package not correctly deployed! Please reinstall the package.
Does this mean that Ican not do it, or how to do it correctly to avoid errors.
Thanks!
After editing files - AgentTicketZoom.dtl and CustomerTicketZoom.dtl to change the display of some tickets attributes - i have a message - ITSMIncidentProblemManagement 3.0.3 - Package not correctly deployed! Please reinstall the package.
Does this mean that Ican not do it, or how to do it correctly to avoid errors.
Thanks!
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Package Manager errors
Hi!
I found the answer in the http://www.mail-archive.com/itsm@otrs.org/msg00681.html and manual: http://doc.otrs.org/3.0/en/html/themes.html
I found the answer in the http://www.mail-archive.com/itsm@otrs.org/msg00681.html and manual: http://doc.otrs.org/3.0/en/html/themes.html

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)