forced decision for RfC tickets

Moderator: crythias

Locked
CarpeVentum
Znuny newbie
Posts: 29
Joined: 07 Jun 2011, 11:02
Znuny Version: 3.0.8

forced decision for RfC tickets

Post by CarpeVentum »

Hello there
I would like to add a task for the generic agent to check any tickets with type RfC for their status of desicion - if the responsible agent is different to the ticket owner, the responsibility should get back to the owner as the Change Manager until he decied about the RfC. Which filter would grep a ticket without a decision?

EDIT: By the way, is it possible to preset the option to add the date of desicion in the decision mask?
OTRS: 3.0.8, ITSM 3.03, FAQ 2.05
OS: Windows Server 2008 R2 Enterprise on ESX
Locked