Print button from the menu no longer working

Moderator: crythias

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Niels2570
Znuny newbie
Posts: 20
Joined: 16 May 2011, 15:11
Znuny Version: 3.3.11
Real Name: Niels

Print button from the menu no longer working

Post by Niels2570 »

Hello,

After upgrading to OTRS 3.0.8 I'm unable to use the "Print" option from any of the menus.

What happens is that when I click on it, it opens an empty pop up window straight after I get a firefox window
that says :

----

Opening index.pl

index.pl which is a pl File
from https://ourcompanyurl.com etc.

What should Firefox do with this file ?

----

Any idea on how to solve this problem ?

I have the latest version of PDF::API2 installed

Code: Select all

  o PDF::API2......................ok (v2.019)
My system is RHEL6.

Regards,
Niels
Niels2570
Znuny newbie
Posts: 20
Joined: 16 May 2011, 15:11
Znuny Version: 3.3.11
Real Name: Niels

Re: Print button from the menu no longer working

Post by Niels2570 »

I solved my own problem, in /opt/otrs/var the fonts directory was missing :-(, after putting it there it worked.
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