Open ticket via Email Error, someone help me please

[skizzo88]

Hello,

if someone helps me understand what happened there would be grateful. OTRS has successfully downloaded all the mail from IMAP server but I have no ticket created in otrs and the mail in imap server disappeared. On the mail server of course are been removed, but I looked in the OTRS DB but nothing!

I find the errors in the log:

[Wed Jun 29 14:15:57 2011][Error][Kernel::System::CacheInternal::Set][123] Need Value!
[Wed Jun 29 14:15:57 2011][Error][Kernel::System::Priority::PriorityLookup][347] No Priority for 3 normal found!
[Wed Jun 29 14:15:57 2011][Error][Kernel::System::Ticket::TicketCreate][436] No PriorityID (invalid Priority Name?)!
[Wed Jun 29 14:15:57 2011][Error][Kernel::System::MailAccount::IMAPS::_Fetch][216] IMAPS: Can't process mail, see log sub system (C:/PROGRA~1/OTRS/OTRS/var/spool/problem-email-cd3977be73a24753c94dd74712f6a3db, report it on http://bugs.otrs.org/)!
[Wed Jun 29 14:15:58 2011][Notice][Kernel::System::MailAccount::IMAPS::_Fetch] IMAPS: Fetched 1 email(s) from xxxxxx@gmail.com/imap.gmail.com.


Can anyone tell me how to solve the problem of creating
of the ticket?
and where the emails are gone, simply
lost??
last thing, how they should be made ​​to the mail sent to OTRS?

Many thanks in advance

hello

[jojo]

change Sysconfig to use the changed priority name as it seems that you changed the name 3 normal

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=7890