Auto respond with ticket url

[nixman]

Hello,

We are looking to insert a url with the ticketID on auto respond message where customer can loging to the customer portal and view the ticket updates. To accommodate it following what we have done.

Code: Select all

You may view your ticket here:

http://host_name/otrs/customer.pl?Action=CustomerTicketZoom;TicketID=<OTRS_TICKET_TicketID>

The issue is <OTRS_TICKET_TicketID> is not comes under the complete url where user can click.

[url]http://host_name/otrs/customer.pl?Action=CustomerTicketZoom;TicketID=[/url]124

Any advice how we could send the absolute ticket url to the client..!

Thanks in advance

[nixman]

This is all right, I found it myself.