We are looking to insert a url with the ticketID on auto respond message where customer can loging to the customer portal and view the ticket updates. To accommodate it following what we have done.
Code: Select all
You may view your ticket here:
http://host_name/otrs/customer.pl?Action=CustomerTicketZoom;TicketID=<OTRS_TICKET_TicketID>
[url]http://host_name/otrs/customer.pl?Action=CustomerTicketZoom;TicketID=[/url]124
Any advice how we could send the absolute ticket url to the client..!
Thanks in advance