Hi
I want a OTRS print configuration, when a customer sends a ticket, the system will automatically send an email to notify to this customer and to another email address that I assign
Thanks very much
Config send email ticket to another email address
Moderator: crythias
Config send email ticket to another email address
I use OTRS 3.08 on windowns 2008 with MySQL
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crythias
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Re: Config send email ticket to another email address
If you want a "Thank you for your email", that's an autoresponse. Agent Notifications are based upon agent "Preferences" and "My Queues".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Config send email ticket to another email address
thnks very muchcrythias wrote:If you want a "Thank you for your email", that's an autoresponse. Agent Notifications are based upon agent "Preferences" and "My Queues".
I use OTRS 3.08 on windowns 2008 with MySQL